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💬 Support

cvaje Help Center — We're always here for you

Whatever the issue, cvaje's Help Center is always here for you. Whether it's about your account, payments, games, or bonuses — we're committed to getting you a fast resolution.

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Describe your issue — we'll help you find the right solution

📚 Help by Topic

What do you need help with?

Select the type of issue you're facing

Account

Registration, login, and password reset

Deposits & withdrawals

Deposits & withdrawals via Mobile Pay, Nagad, and Rocket

Bonuses & promotions

Claiming bonuses, meeting requirements & expiry

Game-Related

Game loading issues, rules & live betting

Security

KYC verification and two-factor security

Technical issues

App crashes, page loading, clearing cache

Responsible gambling

Self-exclusion, budget limits, and support

Other

Contact us via live chat, email, or phone

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👤 Account

Resolving account-related issues

Opening and managing an account on cvaje is straightforward, but minor issues can occasionally come up. In most cases, they're resolved within just a few minutes.

Forgot your password?

Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes under two minutes.

Account locked?

Entering the wrong password five times in a row may temporarily lock your account. Wait 30 minutes or reach out to cvaje support directly — we'll get your account unlocked quickly.

Want to change your mobile number?

For security reasons, changing your mobile number must be done by contacting our support team directly. Your identity will be verified before the change is processed.

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💳 Payment

Deposit & withdrawal guide

Cvaje offers a fully mobile-friendly payment experience. You can easily add or withdraw funds via Mobile Pay, Nagad, and Rocket. That said, a few common issues do come up from time to time — and the fixes are all listed below.

Having trouble making a deposit?

  • Make sure your mobile banking account has sufficient balance.
  • Enter your mobile number and deposit amount on the cvaje deposit page.
  • Save the transaction ID you receive after the transfer.
  • Funds are typically credited to your account within 1–5 minutes.
  • If you're having trouble, contact support with your transaction ID.

Withdrawal taking too long?

  • Your first withdrawal may be delayed if KYC verification hasn't been completed.
  • Make sure your withdrawal number matches the number registered on your account.
  • The minimum withdrawal amount is ৳500.
  • Processing may be slightly delayed on bank holidays.
  • 1
    Select a withdrawal optionClick the "Withdraw" button from your dashboard
  • 2
    Select a payment methodChoose your preferred method — Mobile Pay, Nagad, or Rocket
  • 3
    Enter amount and numberConfirm your mobile number and withdrawal amount are correct
  • 4
    ConfirmFunds will arrive within 5–15 minutes after OTP verification
🎁 Bonus

Frequently Asked Questions About Bonuses & Promotions

How do I claim the welcome bonus?

After your first deposit on cvaje, a 150% bonus is added to your account automatically. No coupon code is needed at registration.

How long do bonuses last?

The welcome bonus is valid for 30 days. Cashback bonuses must generally be used within 7 days. Any unused bonus expires after that.

What is the rollover requirement?

Bonuses generally require a 10x rollover. So if you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets before you can withdraw.

What should I do if my bonus is cancelled?

Bonuses may be forfeited if you violate the terms or hold multiple accounts. If you think there's been a mistake, contact support with the details.

How does the referral bonus work?

Refer a friend to cvaje. When they make their first deposit, you'll receive a ৳500 referral bonus. There's no limit.

How do I get VIP bonuses?

Bet regularly and you'll automatically move up the VIP tiers. VIP members enjoy exclusive reload bonuses and cashback rewards.

⚠️ Important

A few things worth knowing

A few simple habits can save you a lot of trouble while using cvaje. Below, we cover the issues our support team sees most often.

First, never share your cvaje account details with anyone. No cvaje representative will ever ask for your password or OTP. If you receive such a request, notify us immediately.

Second, if one person opens multiple accounts, all of them may be closed and any bonuses forfeited. Stick to a single account.

Third, always send deposits to cvaje's official payment number. Transfers made through third parties may not be credited to your account.

Cvaje's official support is available through live chat and email only. Be cautious of anyone reaching out on social media using cvaje's name.

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🔧 Technical issues

Fixing app & website issues

Most technical issues can be fixed on your own

App crashing or freezing

Force-close the app and relaunch it. If the problem continues, clear the cache and make sure you're on the latest version. A phone restart usually does the trick.

Page not loading

Check your internet connection. Clear your browser cache (Ctrl+Shift+Del). Try a different browser. If you're using a VPN, turn it off and see if that helps.

Game won't start

Disable any popup blockers and make sure JavaScript is enabled. Game servers occasionally go into maintenance — wait a moment and try again.

I'm not receiving notifications

Check that notification permissions are enabled for the cvaje app in your phone's settings. Update the app if needed. If the issue persists, try logging out and back in.

❓ General Questions

Frequently Asked Questions

Answers to the most frequently asked questions

The fastest way to reach cvaje is through the live chat button at the bottom right of the website. It's available 24/7 and you can chat in Bengali. You can also email us at support@cvaje.net.

Wait 5–10 minutes first. If the amount still doesn't show, copy the transaction ID from your mobile banking message and share it with us via live chat. We typically resolve these issues within 15 minutes.

KYC (Know Your Customer) verification is required for security purposes. Go to the "Verification" section in your account dashboard and upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Your withdrawal limit increases once verified.

You'll receive an email explaining why your account was suspended. Once you know the reason, contact support and provide the required information. If you comply with our terms, your account is typically reactivated within 24–48 hours.
📞 Contact

Speak with us directly

Cvaje's support team is always here for you

Live Chat

Use live chat for the fastest help. Average response time is under 2 minutes.

Start Chat
Email support

For detailed issues, send us an email. You'll usually hear back within 2–4 hours.

support@cvaje.net
WhatsApp

Message us in Bengali on WhatsApp. Available from 8 AM to midnight.

Message Us
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